15 years ago Rusty Robinson needed a cost effective fire pit for his family. His search left him empty handed so as any great entrepreneur would do, he built his own. Then he began building fire pits out of his garage and selling them on eBay. Fast forward today, what was a garage shop is now a multi-channel direct-to-consumer enterprise located in a 400,000 sq ft facility in Memphis, TN, with over 130 employees.
Titan found the process of on-boarding Cloud Conversion to be easy and they are having a great experience. Their goals were to aggregate all of their channels to gain a true 360 degree view of their customers. Titan’s customers purchase their products on multiple channels and Titan wanted the ability to easily engage with those customers to thank them for their loyalty and maintain the customer experience that Rusty intended.