ChannelAdvisor - Cloud Conversion

ChannelAdvisor Integration Featuring Two-Way Salesforce^® Sync

With support for 100 marketplaces globally, ChannelAdvsior helps retailers gain complete control of product information and marketing, no matter the channel or format. By pairing ChannelAdvisor with Cloud Conversion, retailers can bring their customer service full circle within Salesforce.com. Regardless of whether a purchase was made at eBay or Amazon, Cloud Conversion allows for a two-way sync of customer, order, product and shipping information.

Extend the Capabilities of ChannelAdvisor within Salesforce^®

Manage Customer Service for eBay, Walmart, Amazon and more when you pull and consolidate orders and customer data into Salesforce. Manage returns, exchanges and modifications while allowing for phone order creation and payment processing. Simplify Product Information Management (PIM), Dropship, Third Party Logistics and Vendor Management with our ERP features.

View 25+ Integrations

Orders

Use our multi-channel OMS to sync every detail of orders from Shopify, Amazon, Magento, eBay, Walmart, BigCommerce and more so they can be managed in a single interface.

Inventory

Gain real-time inventory visibility and control when you integrate all your tools into one with Cloud Conversion. Customers will know exactly when an item will be delivered and you will know when it’s time to re-order.

Customer Service

Sync everything about your customers bi-directionally from eBay to Salesforce so your agents can increase efficiency and improve personalization all at once. Use CTI to pull up customer information as your agents receive the call.

Returns & Exchanges

Allow agents to process returns, exchanges and replacements from multiple marketplaces in one place. Set up workflows to automate communication with the customers each step of the way.

Product Management

Create and maintain product information, data, photos and pricing to automatically generate your listings on eBay and other channels. Map custom attributes so you can ensure the most accurate information for each channel.

Logistics Automation

Automate order routing so you don’t have to waste time and resources manually comparing costs and rates to decide whether to dropship, fulfill in house, FBA, ship from store or send to third-party logistics providers.

eCommerce ERP and CRM for ChannelAdvisor Customers

Today’s customer expectations are higher than ever. Our Computer Telephony Integration saves time by automatically pulling up customer records and integrated history as they call. Gain better transparency into inventory and logistics with Dropship and 3PL automation, with support for order splitting. Set up customizable, templated responses for frequent customer inquiries to ensure responses are timely and accurate.

Exceed customer expectations at every turn with Cloud Conversion.

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Endless Timesaving Features for Merchants

At 1440, Inc., we believe time is the most valuable currency. And we hate wasting it doing things the inefficient way. Our popular Cloud Conversion tool saves you time managing your orders and inventory so you can do more important things. We have been native on Salesforce since 2010, focused on streamlining businesses by connecting the apps, channels and marketplaces that take customers from click to ship.

Works with Salesforce Service Cloud
Extend the Customer Service Capabilities of Channel Advisor
Real-time Order Sync
Handle Complex Orders & Splitting
More Robust Returns Experience
Payment Processing

Call Center Automation
Computer Telephony Integration (CTI)
Full Product Listing Management
Set Custom Attributes
Push Inventory
Two-Way Inventory Sync

Advanced Shipping Notifications
Vendor & Purchase Order Management
Dropship Management
Multi-Channel Fulfillment
Sophisticated Pricing Tools
Track Fees & Financial Data