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All Features2019-02-02T13:51:30+00:00

Customer Management

OmniChannel Studio CRM has the functionality your organization needs to keep up with eCommerce customer demands and expectations.  Consolidate, manage, respond to customer questions and communications. Set up canned responses to automate messaging. Customer Service agents can file a case, modify orders, initiate returns, generate RMAs, and even submit and charge exchanges.  Save your agents and customers time and hassle by having all the details of your orders, communications, returns, and inventory in one platform. Scale your reputation and customer satisfaction with OmniChannel Studio CRM.

As your organization scales OmniChannel Studio CRM makes it easy to onboard new CSRs by giving them an user-friendly CRM interface to access customer and order history. 

  • Customer Database
  • Customer Information
  • Customer Communications
  • Customer Cases

Order Management

OmniChannel Studio CRM empowers CSRs to track, edit, modify, cancel, spilt and route orders. CSRs can also view customer and order history to ensure customers are handled effectively.

As your organization scales you may have multiple options for order fulfillment.  Our platform automates order routing so that you do not have to waste time and resources manually comparing costs and rates to decide whether to dropship, fulfill in-house, FBA, ship from store, or send to other third-party logistics providers.  Orders can even be automatically split, sent to different sources, and tracking updated to your customers. 

  • Automatically pull and consolidate eCommerce sales orders
  • Modify and update existing sales orders
  • Manually and Automatically split orders
  • Process Payments
  • Create Manual and Phone orders
  • Manage Back and Future orders
  • Returns and Exchanges

Returns and Exchanges

Handling customer returns can sometimes be a difficult process, especially when communicating through marketplaces like Amazon and eBay.  OmniChannel Studio’s solution to automatically manage customer returns includes a managed returns page that pulls data directly from customer orders. Customers log in, choose their qualified product, then print out a return label to ship it back to you. The portal works for all orders, including website, Amazon, and eBay. This solution also includes integrated charges and refunds to allow for automated replacements and exchanges. Your warehouse staff can process incoming returns with a simple barcode scan.

Dropship

Expand your catalog by including without increasing your warehouse space by offering products through dropship vendors.  We understand that it can be a nightmare managing one or many dropShip vendors. Merchants spend countless hours manually splitting multiple line item sales orders to be to send to dropship vendors, making sure quantities are up to date, and finally updating tracking back to the channel.  OmniChannel Studio automates this workflow for you so that you can focus your time and resources on scaling the business. You will even be notified if orders have not been shipped on-time so that you can reach out to your vendors.

  • Sync Inventory
  • Sync Orders
  • Automate Splitting Orders
  • Update Tracking
  • Update Routing Number
  • FTP, API, CSV
  • Late Order Notifications

Third Party Logistics

To keep up with customer expectations and same day shipping, many merchants have moved to a hybrid fulfillment model.  Hybrid fulfillment models could include direct fulfillment as well as one or more third party logistics providers. Expand your same-day-shipping radius by leveraging Third Party Logistics.   Integrate your fulfillment providers to OmniChannel Studio for inventory feeds, sales orders, purchase orders, and tracking. To ensure that your customers have the best experience possible OmniChannel Studio can automatically compare inventory levels at your fulfillment houses and automatically route orders to the best cost or closest proximity to your customers.

  • Sync Inventory
  • Sync Orders
  • Automate Splitting Orders
  • Update Tracking
  • Automate Order Routing
  • FTP, API, CSV
  • Late Order Notifications

Reporting and Analytics

OmniChannel Studio would not be complete without analytics and reporting to empower your organization to scale.  Executives and managers get a real-time glance into day-to-day operations to prevent fires and to create a more stable environment.  Our platform also provides in-depth visibility, and AI driven predictive modeling that your executive team can utilize to drive more effective decisions quicker.  MultiChannel Studio becomes the central platform for your inventory, orders, suppliers, purchase orders, customer details, financials, and strategic planning. Consolidate your data into one platform, automate analytics, and scale with customizable dashboards and reports.