Simple and flexible, all from the cloud
The Only Complete e-Customer Relationship Management (CRM) Solution for Amazon
eCommazon™ is the first and only complete, channel platform independent, customer relationship management (CRM) solution available to multi-channel online retailers for Amazon Marketplace and Amazon Web Store integration. Companies can now manage all customer service and support operations from a single source and entirely within salesforce.com’s Service Cloud 2.
eCommazon™ enables Amazon Marketplace and Amazon Web Store sellers to manage all customer service and support from a single source. Powered completely by salesforce.com, the leader in customer relationship management (CRM) and cloud computing, this solution is the first 100% native integration between Amazon and salesforce.com, meaning there are no extraneous systems or potential points of failure. eCommazon™ streamlines the entire customer service & support operations; all customers, orders, emails, products, and shipping details through Amazon are automatically pulled into the easy to use flow of Salesforce using Amazon’s APIs. If applicable, once eCommazon™ pulls Amazon orders in, customers are matched to their profile in Salesforce. This allows you to see all their orders across channels in one easy to manage place.
You can now streamline all your business processes, including customer support and service, RMA management and executive reports/dashboards, in one place for better customer service and satisfaction, leading to more sales! So, by leveraging Cloud Conversion and the salesforce.com Service Cloud™, Amazon customers can now take advantage of the most advanced customer service available today.
Key Features:
- Automatically syncs Amazon orders, emails, products, shipping details, and customers within Salesforce.
- First 100% native integration between Amazon and the Force.com platform.
-Powerful analytics to help online retailers understand profitability.
The CRM Solution Amazon customers Have Been Waiting For!
eCommazon™ delivers the link between salesforce.com and Amazon. With complete integration between the Amazon messaging system and customer emails to the salesforce.com Service Cloud, Amazon customers are able to leverage the security (ISO 2700 certified), reliability, performance, and scalability available only through salesforce.com. In addition, Amazon customers have many other options including the ability to leverage the salesforce.com CTI/Call Center capabilities to tie their phone systems to their customer and case records, many of which say is “game-changing” to their business.
Start saving time and money with our integrated solution
With the development of eCommazon™, we’ve been able to combine the scale of salesforce.com with Amazon Webstore and Amazon Marketplace to offer the world’s most complete and innovative CRM solution to online retailers, something never before possible.
Our Salesforce solutions offer the following advantages:
No software to purchase, install, or maintain
Access from anywhere with just an internet connection
Pay as you go, no contract!
Fully configure and customize to fit your business process requirements
