ChannelAdvisor CRM Connector and eCommSource by Cloud Conversion

Combining the Power of ChannelAdvisor Complete, eCommSource by Cloud Conversion and salesforce.com

The ChannelAdvisor CRM connector for salesforce.com, the leader in customer relationship management (CRM) and cloud computing, now allows ChannelAdvisor customers the ability to leverage the power of CRM in their online customer service and marketing operations. Also, in partnership with Cloud Conversion, online retailers are able to leverage the multi-channel specific customer service module provided by eCommSource.

 

The connector enables users to tie their customer service operations to their eCommerce transactions from eBay, Amazon.com, Buy.com and Premium Stores. This allows users to leverage the salesforce.com, to take their business to the next level.

 

The Customer Service & CRM Solution that ChannelAdvisor Customers Have Been Waiting For!

Cloud Conversion delivers the link between ChannelAdvisor, salesforce.com, eBay, Amazon.com, etc. With complete integration between the eBay messaging system and customer emails to salesforce.com, eBay sellers are able to leverage the security (ISO 2700 certified), reliability, performance, and scalability available only through salesforce.com. In addition, ChannelAdvisor customers have many other options, including the ability to leverage the salesforce.com CTI/Call Center capabilities to tie their phone systems to their customers, transactions and customer service history, which many say is “game-changing” to their business.

Key Features:

 

Intelligent Mapping of eCommerce Transactions and Customer Communication. All ChannelAdvisor transactions are intelligently mapped to customer inquiries, returns, phone calls, etc, based on various factors.

Consolidated eBay Messages. All eBay messages (Ask Seller Question, Member Messages, etc) and customer emails flow directly into the salesforce.com dashboard in real-time.

Simplified View. All customer questions and customer service emails can be answered directly from one screen.

Streamlined RMA Process. Having one view helps to streamline and track the returns/RMA process across all eCommerce selling channels.

Better Reports. Track Customer Service staff productivity and effectiveness using state-of-the-art, customizable reports.

Improved Insight. Gain valuable insight into customer service and support operations with powerful reporting capabilities and executive dashboards.

Much, much more. Access to other salesforce.com third-party partners to take advantage of and to leverage the newest technologies as they evolve from the AppExchange.

 

It’s a Package Deal.

 

Because the ChannelAdvisor Connector and eCommSource are powered by salesforce.com, you’re able to take advantage of everything else that Salesforce has to offer, including 24×7 customer support, CRM best practices, an incredible user community, the Salesforce IdeaExchange, and much more. All you need is a ChannelAdvisor account and eCommSource/Salesforce.com (just $70/user/month) and you’re ready to take your business to the next level!

To get started with your FREE, 30 day trial or to learn more about how ChannelAdvisor and Cloud Conversion can make your eCommerce operations more productive and improve your customer service, please contact us now at
success@cloudconversion.com.

 

Also, check out the Salesforce Connector on the Force.com AppExchange at:

 

 

And eCommSource by Cloud Conversion at: