CRM Solutions
eCommSource Solutions

Manage and streamline all of your customer service and support operations with the salesforce.com Service Cloud

Simple and flexible, all from the cloud

eCommSource eBay Edition powered by Force.com

eCommSource is the first and only, eCommerce platform independent, Customer Relationship Management (CRM) solution available to eBay sellers. Companies can now manage all customer service and support operations from a single source and entirely within salesforce.com’s Service Cloud 2.

eCommSource enables any eBay seller to manage all customer service and support from a single source. Powered completely by salesforce.com, the leader in customer relationship management (CRM) and cloud computing, this solution is the first 100% native integration between eBay and salesforce.com, meaning there are no extraneous systems or potential points of failure. All eBay messages are sent directly into Salesforce, and Salesforce sends those responses directly back using eBay’s APIs. So, by leveraging Cloud Conversion and the salesforce.com Service Cloud™, eBay sellers can now take advantage of the most advanced customer service available today.

The CRM Solution eCommerce Merchants Have Been Waiting For!

eCommSource delivers the link between salesforce.com and eBay. With complete integration between the eBay messaging system and customer emails to the salesforce.com Service Cloud, eBay sellers are able to leverage the security (ISO 2700 certified), reliability, performance, and scalability available only through salesforce.com. In addition, eBay Sellers have many other options including the ability to leverage the salesforce.com CTI/Call Center capabilities to tie their phone systems to their customer and case records, which many say is “game-changing” for their business.

Start saving time and money with our integrated solution

With the development of eCommSource, we’ve used the scale of salesforce.com to offer the world’s first complete and most innovative CRM solution to multi-channel online retailers.

Our Salesforce solutions offer the following advantages:

No software to purchase, install, or maintain
Access from anywhere with just an internet connection
Fully configure and customize to fit your business process requirements