Premium Support from Cloud Conversion
When using Cloud Conversion CRM products, you want to maximize the potential our product has to offer. The possibilities for our CRM products are limitless, but many customers find it difficult to grasp everything they can accomplish without some guidance and help. Having access to our professional support team can be an invaluable asset for your company and help you get the most out of your software.
We offer a range of Support packages, varying in the level of access to our support team. In addition to our live support team, everybody has access to our Resources Wiki page. Our Wiki page includes several User Manuals, FAQs, Training Videos and Industry Best Practices.
Premium Support Packages
Free
- Email support
- 4-5 business-day responses
- Access to Online Knowledge Base
Standard
- 24×7 email support
- 9×5 phone support (8am-5pm MDT)
- 2-3 business-day responses on calls and emails
- Access to Online Knowledge Base
This support package is for the user who is fairly comfortable with the software and feels they will only have an occasional question on how to optimize the software. Additionally, the response time on the Standard Package will not be as quick as the Premier. Those requiring quicker response time should consider getting the Premier Package
Premier (Recommended*)
- 24×7 email support
- 9×5 skype support
- 9×5 phone support (8am-5pm MDT)
- 1 business-day responses
- Access to Online Knowledge Base
This support package is for the user who is not quite as comfortable with the software and is going to need more help throughout the use of the software. This user will send questions a little more frequently than someone subscribing to the standard support, and may need help with some of the more basic uses of the features.
Platinum (must have more than 7 seats)
- 24×7 email support
- 24×7 skype/chat support
- 24×7 phone support
- 2 hour response time
- Access to Online Knowledge Base
- GoToMeeting sessions scheduled only 2 days in advance
- Preferred product feature enhancement
The Platinum support package is our top-of-the-line support package. This support package is intended for bigger companies with many seats of the software (7 minimum). With this package, subscribers will have access to our support team just about whenever they need them. Users can schedule meetings via GoToMeeting and chat or call at all hours. With this package users will also be able to request to add features to the software that would be helpful to them and their business. Users of this package will be bigger companies who often need the full time support to instantly solve all of their problems.
