eCommSource by Cloud Conversion Quick Start
Adding customer relationship management (CRM) to your business can make an immediate impact on your bottom line. We can help you implement eCommSource and salesforce.com quickly and easily to ensure you get the most out of your investment in CRM. Our Professional Services Team will work with you every step of the way from customized setup to training your staff.
Quick Start Package Includes:
- One-on-One Setup and Training Tailored to your Business
- Setup Inquiry Settings for all eCommerce Channels (eBay, Amazon, Websites, etc)
- Case Management Workflow Analysis
- Setup of Basic Queues and Profiles
- Setup of Assignment and Escalation Rules
- Importing of Case Reasons and Solutions (Frequently Asked Questions)
- Setup of Public Knowledgebase on Your eCommerce Websites
- Setup of Email Auto-Response Templates and Rules
- Agent Productivity Console Creation
- Customer Service View Configuration
- Basic Reports and Dashboards
- Implementation of CRM Best Practices for Online Retailers
Customer Service Agent Training
Includes navigation of salesforce.com and the Agent Productivity Console, view and page layout customization, and implementation of Best Practices for using eCommSource and salesforce.com to streamline and optimize your customer service and support operations. In addition, you will receive the new book from salesforce.com: Service Cloud for Dummies FREE!
eCommSource and Salesforce.com Administrator Training
Tailored specifically for the staff that will be administering salesforce.com at your company. Topics Covered include all of the above, PLUS: New User Setup/Configuration, Assignment Rules, Escalation Rules, Queues, Profiles, Importing Data, Reporting and Dashboards and training on overall maintenance of your salesforce.com account.
Quick Start Note
Cloud Conversion’s Quick Start program is designed to get you up and running on your Cloud Conversion Integration tools as quickly as possible. The Quick Start program has three options to choose from, offering different levels of guidance through the setup process, but no matter which package you choose, you will have your solution setup in only 45 days through a series of GoToMeeting sessions. By the end of your Quick Start experience you will be able to have your solutions fully setup and pulling all of your data into Salesforce. Additionally, you will have your emails configured and being sent into Salesforce. We will also help you to import your Canned Responses (our name for FAQs you can automatically send to customer questions coming from any one of your selling platforms). Additional features of our solutions that we will help you to understand and setup with your Quick Start packages include User and Queue creations, RMA configuration, Workflow, and Reporting and Dashboards.
The Quick Start program is not, however, meant to be an unlimited help session. You will be able to be fully setup in 45 days, but your program will end after the allotted 45 days. This program is meant to get you up and jogging. If you really want to stretch your legs and maximize the potential of our solutions, you may want to consider one of our support packages.
Get started now. View Quick Start Pricing Options and Order a eCommSource Quick Start package today. Checkout securely with PayPal!
For more information or questions, please contact: success@cloudconversion.com
